Drivo Terms of Service & Privacy
Policy

At Drivo, we are committed to creating a secure, transparent, and user-centric experience across our ride-sharing and parcel delivery services. By using our platform—whether as a rider, sender, or driver—you agree to abide by our Terms of Service and Privacy Policy, which are designed to protect your rights and clarify our responsibilities as a service provider.

Terms of Service

Our Terms of Service serve as a legal agreement between you and Drivo. They define the expectations and responsibilities of all users interacting with our platform.

Key Inclusions:

• Definitions of key terms for clarity
• User responsibilities for proper platform usage
• Acceptable use policies, including misuse restrictions
• Privacy guidelines outlining how we collect, store, and use personal data
• Payment terms, including any applicable fees or charges
• Opt-out and account termination processes
• Liability disclaimers and dispute resolution procedures
• Modification notices, where users are informed about updates to terms

We emphasize accountability and safety. Users must refrain from:

• Fraudulent behavior
• Harassment
• Violating local transport or delivery laws

Privacy Policy

Our Privacy Policy ensures transparency in how we handle your information.

Data Protection Principles:

• Drivo does not sell personal data
• Data is only shared when required by law or to improve service performance—with strict safeguards in place
• Personal data is encrypted, securely stored, and never sold to third parties
• In cases like legal requests or fraud prevention, only limited data is shared with authorized entities

What We Collect:

• Name and contact details
• Payment information
• Location data (for ride tracking and delivery verification)

This data is used solely to provide safe, efficient, and high-quality service.

Subscription, Payment & Account Management

We also detail our payment and subscription policies, including:

• Service fees
• Refund eligibility
• Driver earnings structure

Users are informed of their:

• Right to cancel or opt out of services
• Procedures for account deactivation or termination

Dispute Resolution

In the event of a conflict, our Terms may include an arbitration clause to ensure fair and efficient resolution of disputes.

Supporting Sustainable Mobility

Drivo’s ride-sharing and parcel delivery services aim to:

• Support cost efficiency
• Reduce urban congestion
• Promote sustainable mobility

Whether you're booking a ride or sending a package, your data and rights are protected every step of the way.